Payment test support
Tell us whether you are using Alipay or WeChat Pay, your country or region, and the step where you need help.
CHINA PAYMENT SUPPORT
Contact Us
Need help with a payment test or one of our China payment guides? Contact the ChinaPaymentTest team.
Email supportsupport@chinapaymenttest.com
→What to include
Do not send card numbers, passwords or identity documents. A short description and a non-sensitive screenshot of the error are usually enough.
Response time
We aim to review support requests within two business days. Bank declines and account restrictions may still require help from your payment provider or card issuer.